Terms of Sale

Last updated: June 2026

1. General

These Terms of Sale govern all purchases made through the Petlivo website (https://petlivo.fr).

By placing an order on our website, you agree to these Terms of Sale.

2. Products

We make every effort to ensure that product descriptions, images, and information are accurate. However, slight differences may occur between product images and the actual product received.

3. Prices

All prices displayed on the website are shown in Euros (€).

Petlivo reserves the right to modify prices at any time. The applicable price is the one displayed at the time of the order.

4. Orders

An order is considered confirmed once payment has been successfully completed.

Petlivo reserves the right to refuse or cancel an order in the event of suspected fraud, pricing errors, or product availability issues.

5. Payment

Payments are processed securely through Shopify Payments and other available payment providers.

Petlivo does not store customers' payment card information.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for information purposes only and are not guaranteed.

7. Right of Withdrawal

Customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

For more information, please refer to our Refund Policy.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Customers must contact us before returning any product.

9. Limitation of Liability

Petlivo shall not be liable for indirect damages resulting from the use of products purchased through the website.

Our liability shall never exceed the amount paid by the customer for the order concerned.

10. Personal Data

Personal information is processed in accordance with our Privacy Policy.

11. Applicable Law

These Terms of Sale are governed by French law.

Any dispute arising from the use of the website or the purchase of products shall be subject to the jurisdiction of the competent French courts.

12. Contact

For any questions regarding these Terms of Sale, please contact:

Email: kalidgate.fr@gmail.com