Shipping Policy

Last updated: June 2026

At Petlivo, we strive to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Times

Estimated delivery times vary depending on the destination and product availability.

• France: 5–12 business days

• European Union: 5–15 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, holidays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Order Tracking

When available, tracking information will be sent by email once the order has been shipped.

Delays

While we make every effort to ensure timely delivery, Petlivo cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers or circumstances outside our control.

Incorrect Address

Customers are responsible for providing accurate shipping information. Petlivo is not responsible for orders shipped to an incorrect address provided by the customer.

Contact

For any shipping-related questions, please contact us at:

Email: kalidgate.fr@gmail.com